Returns and Refunds Policy
Cooling off period
When you order from Absolute Guitars online, you have the right to
cancel the contract for purchase of goods within 14 days following
the date of delivery. If you decide to return your goods then you must
contact us within the 14 days for a returns authorisation code and the
goods must be returned in the original condition and packaging that they
were received in.
Please note that items that come with
protective film, i.e. scratch panels, guitars, these items must be
returned with protective film still in place. Once removed, no
refund will be offered. No refund will be forthcoming after this period. You
can expect a refund in the same form of payment originally used for
purchase within 14 days of cancellation.
Guitar Strings - Please note that we will not accept a return or offer a
refund or replacement if strings break whilst fitting
If you are returning any item to Absolute Guitars, the package must be
postmarked within 14 days from requesting a Return Authorisation
Code. Absolute Guitars will not refund any returns that are postmarked
past the14 days and will return your product(s) to you.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any
time before we despatch it. Please see the Contact us page for our
telephone number. You will need to give us your name and address
details, as well as your order number to cancel your order and a full
refund will be given.
Should you find any faults with our products, you must notify us within
seven days of the goods being received where a replacement or refund
will be offered. You must contact us within seven days for a Return
Authorisation Code. No refund or exchange will be forthcoming after this
period. We will issue a refund providing such faults have not be caused
by your misuse, negligent handling or improper care of the goods.
Any refund will be in the same form of payment originally used for
purchase and issued within thirty days of notice.
Whilst we are able to delivery to overseas addresses, please note that
Absolute Guitars cannot arrange the return of an item/s that is located
at an overseas address. If you place an order with us and then
wish to return the item for whatever reason, the return must be arranged
by the customer. The return postage is at the cost of the customer
unless the item arrived damaged then the refund of the postage will be
at the discretion of Absolute Guitars once the item is received back.
Returning an item
You can return items to us and the card you used to pay will be refunded
within 14 days.
What you need to do:
Email us at firstname.lastname@example.org for a return authorisation code
within 14 days of receiving your item
Place the item/s into their original presentation boxes and make sure
the parcel is sealed securely. You must mark your parcel clearly as
"Returned Goods" and must include a copy of the delivery note that was shipped
with your order and indicate clearly the reason for return
Returns address is:
Absolute Guitars Ltd
10 Dark Lane
For refunds; once we have assessed the items, the money will be credited
back onto the
credit/debit card that was used to place the online order within 14
Return postage will be at the cost of the customer
For refunds, the package must be postmarked within 14 days from
requesting a Return Authorisation Code. Absolute Guitars will not refund
any returns that are postmarked past the 14 days and will return your product(s) to you.
If instructed to return an item, for your protection, we recommend that
you use a recorded delivery service as we cannot offer refund or
replacement for any goods that are lost in return delivery to Absolute
Click on the links below to view our other Policies:
Website Terms and
offer a complete range of electric guitars, basses, acoustics,
amplifiers, guitar spares and accessories. You are welcome to come and
visit us at our retail shop at
10 Dark Lane, Backwell, North Somerset If you have any
questions relating to any of our products featured on our website then
please email us at
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